AfyaSoko Technologies Ltd. – Privacy Policy
Effective Date: June 28, 2025
AfyaSoko Technologies Ltd. (AfyaSoko, we, us, or our) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform, services, or website (www.afyasoko.com or www.afyasoko.co.ke). By using AfyaSoko, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, delivery address, and payment details provided during registration, order placement, or account management.
- Health Information: Prescriptions, medical product requirements, or other health-related data you submit to facilitate pharmacy services.
- Usage Data: Information about your interaction with our platform, including IP address, device type, browser type, pages visited, and time spent on the platform.
- Cookies and Tracking Data: Data collected via cookies and similar technologies to enhance user experience and analyze platform performance (see Section 6).
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders for pharmaceutical products and services.
- Facilitate payment processing.
- Provide customer support and resolve issues.
- Improve our platform, services, and user experience.
- Send transactional or promotional communications (with your consent, where required).
- Comply with applicable laws, regulations, and legal obligations.
3. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Licensed pharmacies and payment processors to fulfill your orders and provide services.
- Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of AfyaSoko, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred, with notice provided where required.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures, including encryption, access controls, and secure storage, to protect your data. However, no method of transmission or storage is completely secure, and we encourage you to use our platform responsibly.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of promotional communications.
- Request information about how your data is processed.
- Restrict or object to certain uses of your data.
To exercise these rights, contact us at the details provided in Section 9.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze usage, and improve our services. You can manage cookie preferences through your browser settings or our cookie consent tool. For more details, see our Cookie Policy.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.
8. Children's Privacy
AfyaSoko is not intended for individuals under 18 years of age without parental or guardian consent. If we learn that we have collected personal information from a child under 18 without consent, we will take steps to delete it.
9. International Data Transfers
Your information may be processed or stored in countries outside your jurisdiction, including Kenya, where AfyaSoko operates. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email, our website, or the platform. The updated policy will be effective as of the date posted.
11. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
AfyaSoko Technologies Ltd.
Cathy Flats, Kileleshwa, Nairobi, Kenya
Website: www.afyasoko.com
Email: support@afyasoko.com
Phone: +254-784-882-416